By booking anything with me, BodyMindWellness, (massages and events such as workshops or retreats)  or registering for my newsletter, blog, or social media channels you are agreeing to my ethics and my terms and conditions.
From time to time I may update these terms and conditions so please feel free to check back to keep yourself updated.

Using My Services

It is your responsibility to inform me via my booking forms, emails, calls or text messages of any health conditions that you have that might affect others, or that might affect your ability to take part in the course, event or massage session. This information is confidential between me and yourself. Please see our Ethics section regarding safe practice.

You are responsible for your own mental, physical, and emotional well being and safety in your choice to participate in any part of a course, event or massage. 

You are responsible for your own safe practice throughout my many different events. This means that in agreeing to attend a workshop, course, class or retreat you are agreeing to safe practice whether that be of a mental, physical or emotional. i.e. not exposing yourself to health risks and not exposing yourself to situations where you feel you may be damaged or hurt on an emotional, physical and mental level. I reserve the right to withdraw any services to you at any time if I am concerned about your well being and welfare. This could mean that you are asked to leave a course or event, or a massage session cannot occur or continue because of those concerns. If this happens no refund will be offered.

If your attending a Course (both residential and non-residential) and you choose not to continue with the set programme, it is likely that you will be asked to leave the venue. Witnessing (watching) and being in the group space even though you may choose not to participate in the specific exercise is counted as being part of the programme. It is likely to have a detrimental impact to the group process if you are making a choice not to continue with the programme but wish to stay on the premises.   

I reserve the right to withdraw any services of a course, event or massage session at any time without the need to provide any explanation. However my aim is to be fair to you at all times in our dealings. If for example a massage session was withdrawn we would refund you the full amount of that massage session.

Once you have made a massage appointment through any means (calls, text messages or emails for example) liability or claim can be accepted by me for the delivery or quality of that massage experience. Complaints should be addressed to me for resolution.

No liability can be accepted by me for your well being and safety whether that be in a course, workshop, retreat or event.


My  Ethics
I am committed to the highest ethical practice. In signing up to the Terms and Conditions, you are also agreeing to those as laid out above.

Liability & Responsibility

I am covered for the Malpractice/Professional Liability, Public Liability and Products Liability of the services, events or products offered on this website.
However, it is your duty to ensure your own personal safety. 
You will need to ensure you are mentally, physically and emotionally able to engage in the treatments, events, courses, workshops or retreats. If you have any concerns you are responsible for your own duty of care to yourself and as such should seek appropriate advice before undertaking any treatments, events, workshops or retreats.

Your Personal Behaviour
We will not tolerate any form of aggressive or inappropriate behaviour towards us, venue staff or other group members. Any such behaviour will be addressed and if not rectified immediately could result in you being asked to leave a course, event or a massage session. Where you have been requested to leave a course no refund will be given.

This privacy policy / privacy notice sets out how I, J de Oliveira, use and protect any personal information that you give me through my private treatments, events, programmes and products.

Your information will be used for the sole purpose of your request or order and in accordance with this privacy statement and the guidelines set by the Information Commissioner’s Office, which is our lead data protection supervisory authority (link here: https://ico.org.uk).
I may change this policy from time to time by updating this page. You should therefore check this page from time to time to ensure that you are happy with any changes.
 
As a private Therapist, I’m considered the data processor and controller in my practice. As the data controller, I process some of your personal data. During the assessment process information such as next of kin, family members and medication are gathered and held. No one but me can access this information.

Data Processing means  obtaining, recording or holding information. The definition is very wide, and most of what I do involves a degree of processing. I  process the personal data I have collected as controller. I maintain records of personal data and processing activities and hold responsibility should there be a breach.

What I collect
I may collect the following information:
* Full name
* Contact information including email address, postal address, and telephone / mobile numbers
* Date of birth
* Financial information in relation event bookings and other products
* Personal and health information in relation to previous experiences with body and energy work modalities, and related to health information essential for your safety during your treatment, my events and workshops (such as injuries and food intolerances).
* Market research information and testimonials to improve my services.
 
What I do with the information we gather
I use this information to provide your treatments, deliver my events, workshops and retreats, to understand your needs and limitations, to provide you with the best service I can and to assist you in order to improve the event you have booked onto
* to send occasional surveys and other feedback opportunities to help me to improve my  treatments, events and workshops
* to send you marketing messages for my own treatments and events

I may also use the information you give me, in an anonymised way, to review, improve, and promote the effectiveness of my performance to your physical and mental health  as well as making your personal progress in the Tantra-related modalities that I offer, and to monitor the effectiveness of my treatments, events and workshops.  Specifically, I will use the information you give me:
* for secure internal record keeping
* to send you information on the treatments, events and workshops.
 
Note keeping

I do not keep process notes. I keep minimal content notes which I hold for seven years. After this time frame, they're disposed of securely. You have a right to see the information I hold about you should you wish to. You have a right to change any information which you consider to be incorrect. You can also ask me to delete all/any of the information that I hold. There are however some details I need to keep due to legal and professional obligations.

I will NEVER do the following with your information:

 I take your privacy very seriously and will protect client confidentiality at all times. I will never divulge, or sell on, your personal information to third parties unless I am required by law to do so.
 
Retention periods and disposal of records
I will keep your information in line with guidance on records retention periods, and for no longer than it is needed. I will dispose of paper records or delete any electronic personal information in a secure way.
Financial information: Any financial information will only be used for immediate processing of your payments and erased immediately afterwards.
 
Security
I do not store your payment details. I am committed to ensuring that your information is secure and anonymised where appropriate. 

Law Enforcement: If I receive a lawful court order to release account or other personal information then I will comply with the law. I will also release information when necessary to protect the life, safety or property of others.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
 
Consent

This is a primary concern and is separate to other terms and conditions. As my client, you can withdraw consent at any time. I hope to offer you choice and control. I will never use any of your data for writing, publishing, research or training purposes without your consent.

When you book with me, I will always ask for your consent to use the data you provide as part of my treatments, events, workshops and programmes. You have the right to access your data as detailed in the next paragraph at any time. You have the right to update or withdraw your consent at any time by contacting me at bodymindwellness@outlook.co.uk
 
Your right to control, know, and erase your personal data held with me
You have the right to control your personal data held by me in the following ways, at any time:
1. Your right to know what personal data I hold about you: You can ask me what information I hold about you, and I will respond to your request as soon as possible, but within one month maximum.
2. Your right to rectification if you believe any of your personal data are incorrect.
3. Your right to erasure of your personal data: You can ask me to delete all personal data I have stored about you, and I will erase all these within one month maximum. This excludes information that I need to keep for legal reasons (such as tax).
4. Your right to obtain a digital copy of your personal data: Upon request, I will send you a digital copy of all personal data I hold about you, within one month maximum.

Please contact me on if you would like to exercise any of these rights.
 
Your right to lodge a complaint
Please contact me in the first instance if you are not satisfied with how I manage your personal information: bodymindwellness@outlook.co.uk . If you follow this procedure and are still not happy, you have the right to contact the Information Commissioner’s Office: https://ico.org.uk
 
Cookies
Like many websites, we use “cookies”. Cookies are small programs that we transfer to your hard drive that allow us to recognise you and to provide you with a customised shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

 
Links to other websites
My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
To contact me
For all enquiries in relation to bodymindwellness services and the content of this policy, please contact bodymindwellness@outlook.co.uk